We try to make our software easy to use and dependable, but we know that life doesn't always go the way we hope. For those occasions, we've built a comprehensive Help Center and offer fast email-based customer support.
PERRLA's Help Center
We have recently updated and rebuilt PERRLA's Help Center to make it easier to find the answers you need when you need them. We've written articles and created videos to help you find solutions for a wide variety of questions.
The easiest way to find an answer to your questions is to use the Search bar. It's the first thing you'll see when you open the Help Center and you can find it in the top right corner of any Help Center page.
You can also explore through the Help Center's content by category. There are five major categories: PERRLA for Word (Windows), PERRLA for Word (Mac), PERRLA Online, Writing Papers, & My PERRLA Account. Each of these categories contains articles to help you with its specific topic.
Contacting Customer Support
If you need additional help or can't find a solution in the Help Center, we have a Customer Support team standing by to help.
Our Customer Support team is available from 10 am - 10 pm (Central) Monday - Friday and 1 pm - 10 pm (Central) on Saturday & Sunday. You can reach them using the Contact Support feature inside the PERRLA applications, through the Help Center (at the bottom of every page), or directly by email (firstname.lastname@example.org).
PERRLA does not have a phone number for customer support. We work primarily via email and during our working hours, we usually respond within a few hours of receiving your request (it's almost always much faster).
Receiving Priority Support
We respond to customer requests in the order that we receive them. However, subscribers with Priority Support are moved to the front of the support queue. If you are interested in adding Priority Support to your subscription, you can do so by logging into your account on www.perrla.com. You must have an active subscription in order to add Priority Support to your account.