Office 365 error when installing the PERRLA Add-in

This error occurs when an Office 365 Account Administrator has turned off Add-in access for users on its licenses. You will typically see this message when adding PERRLA to Word:

"Sorry, Office 365 has been configured to prevent individual acquisition of Office Store Add-ins."

What you can do

1. If you're a student

The easiest solution is to log out of Microsoft Word and then try adding the PERRLA Add-in again.

Mac

1. Open Microsoft Word. 
2. Click Word in the top menu. 
3. Click Sign out... 

Windows

1. Open Microsoft Word. 
2. Click File in the ribbon. 
3. Click Account. 
4. Click Sign out. 

You should now be able to add PERRLA from the Microsoft Word Store.

Another option is to create a free personal Microsoft account. You can create your own Microsoft 365 account and use Word for Web for free.

Free Microsoft 365 Online

Two other things worth knowing:

You can use the PERRLA Add-in on an iPad with the Word app – just make sure you don't sign in with the Office 365 account that caused the error.

You can contact your school's technology administrator and request Add-in access. This is a setting that your school's Office 365 Administrator controls – not Microsoft. You can ask them to update the settings using the instructions below.

2. If you're the Office 365 Administrator

Log into the Office 365 Portal and update the Office Store settings:

1. Log into the Office 365 portal. 
2. Go to Admin. 
3. Go to Settings. 
4. Go to Org Settings. 
5. Select User owned apps and services. 
6. Make sure the checkbox for Let users access the Office Store is checked.