Technical Issues
Resolutions for various "technical issues" with all PERRLA applications can be found here.
PERRLA for Word
- PERRLA Add-in isn't updated to the latest version (Windows)
- Fixing White Screen & "Add-in Could Not Be Started" Error
- Add-in Error: We can't load this add-in because we couldn't connect to the catalog.
- Office 365 error when installing the PERRLA Add-in
- Trouble Loading the Word Add-in
- PERRLA for Word Add-in Disappeared
PERRLA Online
- Unauthorized Error in PERRLA Online (Microsoft Edge Browser)
- Unauthorized Error in PERRLA Online (Safari Browser)
- Unauthorized Error in PERRLA Online (Firefox Browser)
- Unauthorized Error in PERRLA Online (Google Chrome Browser)
- Lost Content in PERRLA Online Paper
- Failed to Fetch Error in PERRLA Online
Contact PERRLA Support
If you can’t find the help you need in our content above, reach out to our Customer Support team. They work every day until 10pm (Central). You can reach them inside the PERRLA applications, by email at support@perrla.com, or through our Support form online.