A few customers are experiencing an issue when starting a new paper with PERRLA for Word on Mac. PERRLA will close down without creating the new paper.
To address this issue, please be sure you are running the latest version of PERRLA for Word on Mac, version 1.4.12.
Follow these steps:
- Open PERRLA for Word
- Click the PERRLA menu in the top left corner of the window
- In the drop-down menus, select "Check for Updates"
Once the program scans for available updates, you'll see the Software Update screen.
- Click the "Install Update" button
- Once the download is complete, click the "Install and Relaunch" button
After completing these steps, PERRLA for Word will automatically relaunch on your Mac. You will then be using the most up to date version of the software.
If you have any further questions or continue to experience the issue after updating, please contact us at firstname.lastname@example.org.