In a recent update to Windows, Microsoft made some changes to try to make Windows more secure. However, they inadvertently disabled some user's access to PERRLA. This means that PERRLA can't access some of the files that it needs to run properly.
Here's what this error looks like. When you try to launch PERRLA for Word, you receive a message that may contain some of the following phrases:
- SQLite DLL
- Registered/429/Error in Hidden Module
If this happens, don't worry. All of your PERRLA information is safe. We just need to adjust the PERRLA file access settings.
How to fix it
We need to reset the file permissions so it can be run as an administrator. That's tech mumbo-jumbo for "lets PERRLA use it." It's an easy fix with just a few steps.
- Close PERRLA for Word
- Browse to your C: drive
You can do this by clicking the Windows File Explorer in your taskbar (the folder icon). Your hard-drive is usually labeled C: or OS or OS(C:) or Windows. It may be located under the This PC in the left menu.
- Double-click the PERRLA folder
- Right-click on the file registerRC3.bat
The ".bat" may not show up if your computer is hiding the file extension.
- Choose Run as administrator
If you don't have Run as administrator, choose Open
That's it! Once that's successful, you should be able to run PERRLA again without any problems.
If you do keep experiencing issues, email our Support team at firstname.lastname@example.org. Please include any solutions you may have tried already and the exact text in the error message you are receiving.